Out of hours/crisis support

When you or someone you know is in crisis you may need help very quickly.

If the safety of someone with a mental health problem, or those around them, is at serious and immediate risk then contact the ambulance or police by dialling 999.

If you feel like you are not coping and need to speak to someone straight away, or like you may want to harm yourself or are having suicidal thoughts there are lots of things you can do to keep yourself safe:

  • Tell someone you trust how you are feeling so they can support you to get the right help
  • Call your GP
  • Visit A&E if you feel like you might seriously harm yourself

If you’re a child or young person

  • If you want to talk to someone anonymously you can call ChildLine on 0800 1111 (this is for any young person up to age 19)
  • Call one of the crisis lines:
  • If it’s Monday to Friday and between 9am and 5pm, call 0300 3001600
  • If it’s the weekend or out of these hours call 0300 555 1201


If you’re an adult

Local mental health partnerships crisis lines for people already being seen by mental health services:
Chelmsford, Maldon and Braintree 0330 726 0130
Colchester and Tendring 0330 726 1800

For anyone over 18 needing someone to talk to for information between 6pm and 2pm, any day:


Samaritans local helpline: 01245 357357
Samaritans national helpline: 116 123

The Samaritans offers a listening service to those going through a personal crisis and wanting to talk about their despair or suicidal feelings. There’s someone to talk to 24 hours a day. Calls made to the national helpline are charged at local call rates from anywhere in the country.