Crisis Café Mental Health Support Worker

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Hours – Out of hours 1 x 7 hour shifts (16:00-23:00), 3 x 4 hour shifts (5pm – 9pm or 6pm – 10pm) working on a 2 week rolling rota.

Rota – Week 1 – Mon, Tue, Fri, Sat, Sun / Week 2 – Wed, Thu. Excluding bank holidays.

Salary – £21,255 pa pro rata (£10.90 per hour) (pro rata salary 7 hr shifts – £13,886.60 pa / 4hr shifts – £7,935.20 pa)

Contract – Permanent

Location – Clacton

Do you love the feeling you get when you help someone who needs it during a crisis?  If so, then working in the North East Essex Crisis Café is for you because this is what you will be doing; changing lives every day. Our hard working and experienced team is our greatest asset. We believe in having the best staff, trained highly, paid well and feeling valued. The quality-of-service provision is of paramount importance within our team.

We are looking for an experienced individual who is committed to ensuring the provision of effective, person-centred support during a mental health crisis. Someone who is respectful and honest and can show empathy to others. Someone who has experience in supporting adults in the community, working as part of a wider multi-disciplinary team, with knowledge of the local community and the support available. Experience of working within Mental Health Services is an advantage.

We operate from two central locations, one in Colchester and one in Clacton. Our team of Service Coordinators and Support Workers are supported by the Service Lead and an NHS Mental Health Nurse. The Haven Project also forms part of the service, delivering resilience workshops.

The Crisis Café follows Mid & North East Essex Mind’s values in everything it does, offering a supportive, non-judgemental and empowering service that operates from 16:00 to 23:00, 7 days per week (excluding Bank Holidays).  You would be working on a 2-week rolling rota, (7 shifts over 14 days – e.g. 2 on/2 off/3 on/2 off/2 on/3 off), which would include working alternate weekends.  The shifts available are 16:00-23:00, 17:00-21:00 or 18:00-22:00. 

As a Crisis Café Mental Health Support Worker, you will be able to do the following:

  • Provide effective day to day shift cover that supports the needs of clients seeking support within the service
  • Be confident in delivering high-quality care when working in ever changing environments, being able to adapt approaches to be versatile in challenging situations
  • Deliver the highest standards of care and support on a consistent basis
  • Be fully compliant with the organisational values and requirements of provision

An Evening in the life of a Crisis Café Support Worker

We are a real living wage employer and offer our staff a range of health, wellbeing, lifestyle and financial benefits to ensure that we fully support our employees. This includes

  • 36 days holiday including 8 bank holidays (pro rata for part time)
  • Competitive pension; company sick pay based on length of service and a charity worker discount scheme.
  • Employee Assistance Programme; Annual wellbeing day
  • Expert supervision and peer support
  • Recruitment referrals
  • Training and development
  • Onsite parking at most locations

Interview Date: 13th and 14th February

Crisis Café Mental Health Support Worker Job Description and Person Specification

To apply for the role, please upload your CV and covering letter/statement detailing how you meet the essential criteria on the person specification via the form to the left, or email it through to or alternatively download and complete an Employment Application Form and upload or email this through to us.