Service Co-ordinator – Crisis Cafe

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Hours: Out of hours 16:00-23:00, working on a 2 week rolling rota on a 2/2/3 working pattern. Week 1 – Mon, Tue, Fri, Sat, Sun / Week 2 – Wed, Thu. Excluding bank holidays.

Salary: £22,500 pa pro rata (pro rata salary £14,700 pa)

Contract: Permanent

Location: Clacton

The North East Essex Crisis Cafe is staffed by an experienced team who are on hand to listen and provide support to those leading towards a mental health crisis. The service is located in Colchester & Tendring.

We are recruiting a Service Co-ordinator to join the service, you will be working within the team and will be required to provide advice and guidance to the support workers and coordinating the work during the shift.

The Service Co-ordinator will be responsible for the Support Workers and the shift. This will include, but is not limited to discussing and allocating referrals, ensuring these are equally shared across all staff (including self), ensuring admin is completed by the end of each working shift, and provide supervision, debriefing sessions as required to ensure staff are supported.

We are a real living wage employer and offer our staff a range of health, wellbeing, lifestyle and financial benefits to ensure that we fully support our employees.  This includes:

  • 36 days holiday including 8 bank holidays (pro rata for part time)
  • Competitive pension; company sick pay based on length of service and a charity worker discount scheme.
  • Employee Assistance Programme; Annual wellbeing day
  • Expert supervision and peer support
  • Recruitment referrals
  • Training and development
  • Onsite parking at most locations

Interview Date: 5th – 9th December 2022

Crisis Cafe Service Co-ordinator Job Description and Person Specification

To apply for the role, please upload your CV and covering letter/statement detailing how you meet the essential criteria on the person specification via the form to the left, or email it through to or alternatively download and complete an Employment Application Form and upload or email this through to us.