Support Worker – Crisis Cafe

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Hours: 7 hour shifts – 16:00 – 23:00 or 4 hour shifts – 17:00 – 21:00 / 18:00 – 22:00 working on a 2 week rolling rota on a 2/2/3 working pattern. Week 1 – Mon, Tue, Fri, Sat, Sun / Week 2 – Wed, Thu. Excluding bank holidays.

Salary: £19,305 per annum, pro-rata (Pro rata salary £12,612.60 pa) (Increasing to £21,255 FTE from January 2023)

Contract: Permanent

Location: Clacton

The North East Essex Crisis Cafés is staffed by an experienced team who are on hand to listen and provide support to those leading towards a mental health crisis. They operate from two central locations, one in Colchester and one in Clacton. The team of Support Workers are be supported by the Service Lead and an EPUT Mental Health Nurse. The Haven Project also forms part of the service.

We are looking for individuals who have experience in supporting adults in the community, working as part of a wider multi-disciplinary team, with a knowledge of the local community and the support available. Experience of working within Mental Health Services is an advantage.

The Crisis Cafés will operate from 16:00-23:00, 7 days per week (excluding Bank Holidays).  You would be working on a 2 week rolling rota, (7 shifts over 14 days – e.g. 2 on/2 off/3 on/2 off/2 on/3 off), which would include working alternate weekends.  The shifts available are 16:00-23:00, 17:00-21:00 or 18:00-22:00.

We are a real living wage employer and offer our staff a range of health, wellbeing, lifestyle and financial benefits to ensure that we fully support our employees.  This includes:

  • 36 days holiday including 8 bank holidays (pro rata for part time)
  • Competitive pension; company sick pay based on length of service and a charity worker discount scheme.
  • Employee Assistance Programme; Annual wellbeing day
  • Expert supervision and peer support
  • Recruitment referrals
  • Training and development
  • Onsite parking at most locations

Interview Date: 5th – 9th December 2022

Crisis Cafe Support Worker – Job Description and Person Specification

To apply for the role, please upload your CV and covering letter/statement detailing how you meet the essential criteria on the person specification via the form to the left, or email it through to or alternatively download and complete an Employment Application Form and upload or email this through to us.  Please also indicate on your application if you are applying for the 7 hour or 4 hour shifts.