Make a Smile Lottery – Why was I contacted?

In April 2020 we joined Make a Smile Lottery, this Lottery (Gambling Commission account number 4685) is run and promoted by St Helena Hospice for the benefit of good causes including ourselves.

You may see staff from Make a Smile Lottery out in your local area, someone may come to your door or you may receive a telephone call.

Make a Smile Lottery work with a telemarketing agency who make calls to people in our area to promote the lottery and recruit players. We understand that everyone wants to be confident the caller is trustworthy and any monies donated reach the charity, the guide below will give you more information about why you were contacted and how you can be certain the calls are legitimate along with details of what to do if you are unhappy with the call.

Why was I called?

You were called as you are registered with one of the below websites and have consented to receive calls from 3rd parities including charities.

How do I know the call was legitimate?

The caller will identify themselves as part of the Make a Smile Lottery Team working on behalf of Mid and North East Essex Mind. The call will come from an 01206 number, a current list of numbers in use can be found at https://www.makeasmilelottery.org.uk/blog/meet-our-fundraisers/, please click the link for the ‘Canvassing Code of Practice’.

Please note: calls are made Monday to Saturday between the hours of 9am and 6pm.

They call numbers a maximum of 2 times per day (with a minimum 4 hour gap) and a total of 6-8 times. Calls are monitored by the Quality Assurance Team

How do I stop the calls?

If you do not wish to play the Lottery simply tell the caller you do not wish to play and do not wish to be contacted again.

If you do not wish to receive calls from any charities you can register with the Telephone Preference Service at www.tpsonline.org.uk/home.

I am already registered with the telephone preference service.

All numbers called are check against the telephone preference service, if you believe you are already registered but have been called then please check your registration with the TPS, if your registration is up to date then please email fundraising@mnessexmind.org and our team will look into this further.

What do I do if I am unhappy with the call?

We are very sorry to hear you are unhappy with a call you have received. All callers receive full training and calls are monitored by the Quality Assurance Team. If you would like to report the call please email fundraising@mnessexmind.org with your name, telephone number, address and details of the call and we will follow this up.

If you have any further questions about the Lottery or why you have been contacted please call 01206 764600 Monday to Friday 9am – 5pm or email fundraising@mnessexmind.org and a member of our team will be happy to help.